Occasionally a payout meant for your bank account doesn't go through. Here's what happens, the common reasons, and what to do.
How you'll find out
If a payout is returned, you'll get an email from us letting you know, and it also shows up in your shop's Activity feed. Reports → Deposits is the place to check for the full picture — it shows your actual deposit history straight from our payment processor, since that's who holds and moves the money.
Common reasons a payout bounces
- The account was closed or the details changed since you connected it, and the bank rejected the deposit — this is the single most common cause.
- Your balance owes money — if refunds, chargebacks, or a previous returned payout left your account with a negative balance, future deposits get held to cover it rather than bouncing outright. This resolves itself as you keep processing; there's nothing to fix.
- Your bank blocks incoming ACH debits/credits by default — some business bank accounts have this restriction turned on. If that's the case, you'll need to call your bank and authorize our payment processor specifically.
What to do
1. Check Reports → Deposits to confirm the returned amount and date. 2. Double-check the bank account details you originally provided during onboarding — a closed account or a typo in the routing/account number is the most common cause. 3. Email info@roffik.com — updating your bank account on file isn't a self-serve toggle today, so we'll help you get it corrected and get the payout re-sent.
Don't wait on this — a returned payout doesn't automatically retry itself, and the sooner your bank details are corrected, the sooner the money moves.